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Frequently Asked Questions

PREPARE FOR YOUR RENTAL WITH COME AND LAKE IT

Take A Look At Our Common Questions!

For your parties safety and enjoyment, only your captain will be operating the boat.  All you have to do is sit back, relax, and enjoy the lake!

To ensure maximum time on the water, we recommend your party arrives at least 15 minutes prior to your launch time.

Yes, each boat is equipped with a cooler on board.  Please bring your own ice!

Glass champagne and liquor bottles are permitted, but please DO NOT BRING GLASS BEER BOTTLES.

Yes, there is an 18% gratuity included for parties of 10 or more.  Of course, your captain always appreciates anything additional!

All of our canceling and rescheduling information can be found in our cancellation policy here: Cancellation Policy 

 

Yes, not only do our boats come equipped with enough life jackets for everyone on board, but floats, noodles, and an 18’ x 6’ Lily Pad is available to enjoy throughout your trip.

Nope!  Gas for the boat is included in your booking price.

Well behaved dogs are welcome on our boats. Each dog counts towards the boat’s capacity. Owners are responsible for their behavior and safety and are subject to charges for any damages.

  • Lake Austin
    • Hula Hut/Abel’s on The Lake Dock
      • 3826 Lake Austin Blv.     Austin, TX 78723
    • Loop 360 Boat Rammp
      • 5019 Capital of Texas Hwy N.   Austin, TX 78746
  • Lake Travis
    • Mansfield Dam 
    • 4370 Mansfield Dam Road   Austin, Tx 78732
    • (Anticipate a small cash parking fee)

Reservations can only be made by someone over the age of 21

If you intend to utilize the cooler on your boat, please plan to bring your own ice. For a relaxing day on the lake, we recommend bringing sunscreen, towels, and beverages to enjoy. Storage space is limited so we encourage you to pack as lightly as possible!

Cancellation Policy

Our business is dependent upon advanced reservations, which means your date is reserved as soon as your deposit is received. You may cancel your reservation 10 days before the date of your rental at no charge. If you cancel within 7 and 9 days of your rental, you will be charged a cancellation fee of $100 and receive a refund of the remaining deposit balance. Cancellations within 7 days of your rental will result in the full loss of deposit. All rentals canceled within 72 hours will incur a 100% charge. Booking fees are non-refundable. There is no compensation for late arrivals or early returns. Not showing up is considered a cancellation by the renter.

In the event, it is raining or there is severe weather at the time of your rental, it will be canceled at no charge. Rentals will not be canceled based on the forecast but rather the day of conditions. Severe weather is defined by local reporting stations and is relevant only to the immediate vicinity as weather conditions can vary significantly across the city. Severe weather is usually temporary, so there may only be a delayed departure rather than a cancellation. Your captain will help you make decisions regarding severe weather and discuss your options.

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